These Terms of Service (“Terms”) form a binding agreement between you and LeadReply (“LeadReply”, “we”, “us”, “our”) governing your access to and use of the LeadReply website at leadreply.xyz, the LeadReply dashboard, and the embeddable AI chat widget service, including all related software, APIs, and documentation (together, the “Service”).
By creating an account, clicking “I agree” (or a similar button), installing the widget on your website, or otherwise using the Service, you accept these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
1. The Service
LeadReply provides an AI-powered chat widget that businesses embed on their websites to answer visitor questions using content the business configures (FAQs, knowledge base entries, persona settings) and to capture leads for the business, together with an inbox, analytics, and related dashboard features.
AI-generated answers. Widget replies are generated automatically by an AI language model from your configured content and the visitor’s message. We work hard to ground answers in your material, but AI output may occasionally be incomplete or wrong. You are responsible for reviewing captured conversations before relying on them or contacting leads.
Your content. You keep all rights to the content you configure (FAQs, knowledge base entries, branding, greetings). You grant us a limited licence to host, process, and transmit it — and to share it with our AI provider as described in the Privacy Policy — solely to operate the Service for you.
Visitor data. Conversations with your visitors are processed on your behalf. You are the controller of that data and responsible for lawful use of the widget on your website, including your own privacy disclosures and any required cookie or consent notices.
Feature changes. We may improve, change, or discontinue features. If a change materially reduces core functionality of a paid plan, we will give you reasonable advance notice by email or in-app notice, and you may cancel before it takes effect.
2. Accounts
You must provide accurate, current information and keep it up to date.
You must be at least 18 years old, or the age of majority in your jurisdiction.
Keep your credentials confidential; you are responsible for activity under your account.
Notify us immediately at help@leadreply.xyz of any unauthorised access.
We may suspend accounts we reasonably believe are compromised or violating these Terms, with notice where practicable.
3. Plans, trial, and billing
3.1 Plans
We offer Starter, Pro, and Premium plans, each with defined limits (widgets, monthly leads, knowledge base entries, analytics, white-labelling). Current prices and features are published on our pricing page and are incorporated into these Terms by reference. Prices are shown exclusive of applicable taxes unless stated otherwise; VAT or equivalent taxes are added where required.
3.2 Free trial
The Starter plan includes a 7-day free trial. A payment method is required when you start the trial. Unless you cancel before the trial ends, your Starter subscription begins automatically and your payment method is charged at the end of the trial. You can cancel at any time during the trial from the Billing page and you will not be charged. Choosing Pro or Premium starts billing immediately. One trial per business; we may limit trials to prevent abuse.
3.3 Subscriptions and renewal
Paid plans are billed monthly or yearly in advance through our payment processor, Stripe. Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date. If a payment fails, we will retry and email you; if it remains unresolved, we may suspend paid features after notice.
3.4 Upgrades, downgrades, and cancellation
Upgrade or downgrade any time under Dashboard Billing. Mid-cycle upgrades take effect immediately and are prorated by Stripe; downgrades apply at the start of your next cycle so you keep what you paid for.
Cancel any time from Billing; access to paid features continues until the end of the current paid period. We do not offer refunds for partial periods except where required by law (including EU consumers’ statutory withdrawal rights).
Cancelling never deletes your leads — your dashboard remains accessible so you can review your leads, and you can ask us for a copy of your data, subject to the retention rules in our Privacy Policy.
Plan limits cap monthly leads captured. When you reach your cap, the widget keeps answering questions but pauses new contact capture until the next cycle — no surprise overage fees.
4. Acceptable use
You agree not to:
Use the Service for unlawful purposes or in violation of third-party rights;
Configure the widget to impersonate a licensed professional (medical, legal, financial) in order to mislead visitors about the source of advice;
Collect special-category personal data (health, biometric, political opinions, and similar) through the widget, or knowingly allow children under 14 to use it, contrary to our Privacy Policy;
Send spam or unlawful marketing through lead contact details obtained via the widget, or add leads to mailing lists without a lawful basis;
Probe, scan, or test the vulnerability of the Service, circumvent rate limits or usage caps, scrape the Service, or resell access without our written consent;
Upload malicious code, or content that is defamatory, harassing, sexually exploitative of minors, or infringing;
Misrepresent AI answers as human-authored where law requires disclosure.
We may remove violating content and suspend or terminate accounts that breach this section, after warning where practicable.
5. Intellectual property
The Service — including software, design, text, graphics, and the LeadReply name and logos — is owned by LeadReply and its licensors and is protected by intellectual property laws. Except for the licence expressly granted in section 5.1, no rights are transferred to you.
5.1 Licence to you
While you comply with these Terms and your subscription is active, we grant you a non-exclusive, non-transferable, revocable licence to install and display the widget on websites you own or control, and to use the dashboard, for your own internal business purposes.
5.2 Feedback
If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the Service without obligation or attribution.
6. Third-party services
The Service relies on carefully selected third parties: Supabase (hosting, database, authentication), Vercel (web hosting), OpenRouter and underlying model providers (AI inference), Resend (transactional email), and Stripe (payments). Their processing of personal data is described in our Privacy Policy. The widget runs on your website alongside your other tools; we are not responsible for third-party services you separately procure.
7. Warranties and disclaimers
We warrant that we will provide the Service with reasonable skill and care. Otherwise, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that AI-generated answers will always be accurate or complete, or that the Service will meet your revenue expectations. Nothing in these Terms excludes liability that cannot lawfully be excluded — including for fraud, death or personal injury caused by negligence, or your statutory consumer rights.
8. Limitation of liability
To the maximum extent permitted by law:
Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data (where recoverable from your own records), or loss of goodwill, however caused.
Our total aggregate liability arising out of or relating to the Service is capped at the amount you paid us in the twelve (12) months preceding the event giving rise to the claim (or EUR 100 if you had not paid us anything, for example during a free trial).
You agree to indemnify and hold us harmless against claims, damages, and reasonable costs arising from your use of the Service in breach of these Terms, your violation of applicable law, or content and consents relating to your website visitors.
9. Term, suspension, and termination
These Terms apply while you use the Service.
You may stop using the Service and delete your account at any time.
We may suspend the Service for non-payment or serious breach, with notice where practicable, and terminate for continued breach after 14 days’ notice to fix.
On termination, your right to use the Service ends. Following our Privacy Policy, account data is deleted within 30 days of closure unless we must retain certain records; you can export leads beforehand.
Sections that should survive termination (intellectual property, disclaimers, liability, indemnity, governing law) do survive.
10. Changes to the Service or these Terms
We may update these Terms as the Service evolves. For material changes, we will notify account holders by email or in-app notice at least 14 days before they take effect. If you continue using the Service after the effective date, the updated Terms apply; if you disagree, you may cancel before then. A current version is always available at leadreply.xyz/terms.
11. Governing law and disputes
These Terms are governed by Spanish law. For consumers resident in the EU, mandatory consumer protections of your country of residence remain unaffected, and EU consumers may bring proceedings in their country of residence under Regulation (EU) 1215/2012. Otherwise, the courts of Madrid, Spain have exclusive jurisdiction. Before formal proceedings, please contact help@leadreply.xyz — we commit to trying to resolve disputes informally within 30 days. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr, which we are willing to use where mandated.
12. Miscellaneous
Entire agreement. These Terms, the pricing page, and the Privacy Policy form the entire agreement between you and us regarding the Service.
No waiver. Our failure to enforce a provision is not a waiver of it.
Severability. If a provision is unenforceable, the rest stays in force.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, with notice.
Notices. We may email your account address or notify in-app; legal notices to us go to admin@leadreply.xyz.