Documentation
How LeadReply works
Everything you need to install your widget, teach the AI about your business, and turn website visitors into booked conversations. Start with the quickstart, or jump to any topic.
Getting started
Your widget
- Widget overviewWhat the widget does on your site, end to end
- Installing the widgetHTML, React, WordPress, Wix, Shopify and Squarespace
- Install with AIPrompts for AI code editors, Wix, Squarespace, WordPress and Shopify
- CustomizationAssistant role, brand colors, position and which pages show it
- Several agents, one businessSupport vs sales widgets — each with its own job and shared knowledge
- Triggers & proactive chatProactive messages, templates and open rates
- Continued conversationsReturning visitors pick up their previous chat where it left off
AI & content
Leads & analytics
- Lead InboxReview, qualify and follow up on captured leads
- Lead scoringScore leads with your own rules and auto-qualify the best
- AnalyticsSessions, engagement and conversion metrics explained
- Lead sourcesHow LeadReply knows a lead came from Instagram, Google or an ad
- Visitor JourneyVisit-to-lead funnel, top pages, sources and each visitor’s path
- Order trackingCount online store orders from shoppers who chatted first
Account & billing
Can't find what you need? Email us at help@leadreply.xyz — we update these docs based on the questions we get.