How can we help?

Guides for every step, answers to common questions, and real people when you need them.

New here

Getting started

Set up your account, add your FAQs and put the widget on your site in a few minutes.

Start the guide

Reference

Documentation

Everything about the widget, the AI, your leads, analytics and your account.

Browse the docs

Talk to us

Email support

Stuck or unsure? Write to us and a person who builds LeadReply will answer.

help@leadreply.xyz

Popular topics

Jump straight to an answer.

Install the widgetPaste the snippet on any websiteInstall with AILet an AI assistant do the install for youCustomize the widgetColors, greeting, tone and positionTeach it your FAQsGive the assistant the right answersHow the AI answersWhat it says and when it hands overYour lead inboxStatuses and follow-upsAnalyticsVisitors, conversations and sourcesPlans and billingTrials, upgrades and cancellingPlatform guidesWordPress, Shopify, Wix and more

Questions

Common support questions

Still stuck? Email help@leadreply.xyz and include your website address so we can look straight away.
How quickly do you reply?

Usually within one business day, often much faster. Every message is read by the people who build LeadReply.

The widget is not showing on my website. What should I check?

Make sure the snippet is pasted just before the closing body tag and that your site has been republished. Then open the site in a private window. The installation guide walks through each website builder step by step.

How do I change or cancel my plan?

Go to Dashboard, then Billing. You can switch plans or cancel there at any time.

Can I delete my data?

Yes. Email help@leadreply.xyz from your account email and we will delete your data and confirm in writing.

Other ways to reach us

Account and billing

Invoices, plan changes and white-label questions go to admin@leadreply.xyz.

Security reports

Email help@leadreply.xyz with “security” in the subject.

Community

Ask questions and share tips with other LeadReply users.

Visit the community

Not a customer yet?

Try LeadReply on your own website and see how many visitors it answers for you.

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Invite-only Premium test · Free for approved businesses · Daily feedback required