Continued conversations

Real buyers rarely finish a decision in one visit. Someone might ask about your pricing on Tuesday, think about it over dinner, and come back on Wednesday ready to book. Without memory, a chat widget treats Wednesday like a stranger — your visitor has to explain everything again, and the context that made them interested is gone.

LeadReply fixes this. When a returning visitor opens the chat, they see a small pill at the top of the welcome screen that says “You have a previous conversation” with a Continue button in your brand color. One tap brings their whole earlier conversation back, exactly where it ended — and the AI remembers all of it.

1. They open the chat like normal. Before typing anything, the compact “Continue” pill sits just above the greeting.
2. Tapping Continue restores the transcript. Their earlier questions and the AI's answers reappear instantly, and they can keep chatting from there.
3. Or they can ignore it. Typing a new message starts a brand-new conversation instead — useful when they're asking about something unrelated. The pill quietly disappears once they do.

• 30 days. A visitor can resume their previous conversation for a month after their last message. After that, the pill no longer appears and a fresh chat begins.
• Per browser and device. The resume link lives in the visitor's own browser storage. If they switch from laptop to phone (or clear their browsing data), the old conversation won't follow them — they'll simply start fresh.
• Per widget. If you run more than one widget (see Multiple widgets), each one tracks its own conversations separately.

• One thread, not five fragments. A visitor who chats across several visits builds a single continuous transcript, instead of leaving you five disconnected half-conversations to piece together.
• Better answers without repetition. Because the AI sees the earlier messages, follow-up visits get straight to the point — closer to booking, fewer pleasantries.
• Full context in your inbox. When that visitor becomes a lead, you see the entire story: every visit, every question, in order.

Continued conversations are automatic — there's no setting to flip and no code to change. Install the widget once and returning visitors get the Continue button whenever they have something to return to.

Related reading: Triggers & proactive chat shows how to greet returning visitors proactively, and Visitor Journey lets you watch a single person's chats across visits.